Email Address *Order ID *Was the delivery completed on time? *Pick a choiceYes! Delivered earlier than expectedIt was delivered on timeDelivered slightly lateExtremely lateWas it easy to create an order? *Select oneEasySomewhat easyA little confusingIt was very confusingI have yet to create an orderHow do you find the pricing? *Select oneHighJust rightLowNo ideaIf you have already used our services, was it easy for your order to be matched to a driver? *Select oneIt was easyIt was somewhat easyIt was difficultNo idea, I have yet to create an orderIf you have already used our services, was the app user friendly? *Select oneYes it was easy to navigateCould use more improvementsIt was horribleI have yet to try the appWas our customer support helpful? *Select oneYes the customer support was reliable and friendlyThe customer support was ok. Could be betterHave very low knowledge and/or rudeI have yet to chat with the customer serviceHow long did you need to wait for a reply from our customer support? *Select oneThe reply was immediateLess than 5 minutesMore than 5 minutesNo reply at allI have yet to chat with the customer serviceIf you have used our services before, did your experience surpass your expectations? *Select oneYesNoI have yet to use your servicesHow did you find out about us? *Select oneGoogle searchBing searchCarousellReferral from family and friendsFacebook / InstagramOtherIn your own words, let us know your comments on issues you have faced or suggestions on how you think Ixpress can improve. New feature ideas are appreciated as well. *Send Feedback
