7 Temasek Boulevard, #12-07 Suntec Tower 1 Singapore 038987

The Rise of Contactless Delivery: How Courier Services are Adapting to the New Normal

Man wearing blue glove for contactless delivery

The global pandemic has greatly impacted the way we live, work, and conduct business. One of the most significant changes has been the rise of contactless delivery, which has become the new normal in courier services. With social distancing measures in place, courier companies have had to adapt and develop new ways of delivering packages without compromising the safety of their customers and employees.

Contactless delivery is a method of delivering packages where the courier and recipient do not have to come into direct contact with each other. This is achieved by leaving the package at a designated location, such as a doorstep, and notifying the recipient of its arrival. The recipient can then collect the package at their convenience.

The rise of contactless delivery has brought about many changes in the courier industry. Here are some of the ways courier services are adapting to the new normal:

  1. Mobile and Online Ordering Systems
    Courier companies are increasingly adopting mobile and online ordering systems to reduce physical contact between their employees and customers. This allows customers to place orders and pay for services without having to interact with courier staff face-to-face.

  2. Contactless Payment Methods
    Courier companies are also offering contactless payment methods such as online payments, mobile payments, and cashless transactions. This eliminates the need for cash transactions and reduces the risk of transmission of the virus.

  3. Protective Gear and Sanitization
    Courier staff are required to wear protective gear such as masks and gloves while handling packages. They are also provided with sanitizers to disinfect their hands and equipment after each delivery.

  4. Safe Delivery Practices
    Courier companies have implemented safe delivery practices such as leaving packages at designated locations, practicing social distancing while delivering packages, and avoiding physical contact with recipients.

  5. Real-time Tracking and Communication
    Real-time tracking and communication have become crucial in the courier industry. It allows customers to track the status of their packages and receive notifications about their delivery without having to interact with courier staff.

The rise of contactless delivery has brought about many benefits to the courier industry. It has increased the safety of both customers and courier staff, reduced physical contact, and improved delivery efficiency. Contactless delivery is here to stay, and courier services will continue to adapt and evolve to meet the changing needs of their customers in the new normal.